Made to Order
Every De Leoni piece is made to order by our master jewellers. Once your order is confirmed, production typically takes approximately four to six weeks. We will keep you informed at each milestone, and any change to the estimated completion date will be communicated as soon as possible.
Shipping & Delivery
All items are shipped fully insured with a trusted courier and require a signature on delivery. Australian orders are sent via express service; international orders are sent via insured international courier. Shipping costs are calculated at checkout based on destination and value.
For international orders, the customer is responsible for any import duties, taxes or customs fees levied by the destination country. These charges are not included in the purchase price and are payable to the relevant customs authority on arrival.
Returns & Exchanges
Because each piece is custom made to your specifications, we do not accept returns or exchanges for change of mind. We encourage you to review all details, including metal, stone, size and dimensions, before confirming your order.
If your piece arrives materially different from the agreed specifications, or is damaged or defective, please contact us within seven days of receipt with photographs and a description of the issue. We will assess the matter and, where appropriate, arrange a repair, replacement or refund at our discretion.
Repairs & Assessments
Should a piece require repair, resizing or assessment, it must be returned to us in its original condition and packaging. Depending on the nature of the work required, the item may need to be sent to our global office or specialised workshop for expert evaluation. In such cases, we will advise you of the expected timeframe and any associated costs before proceeding.
Repairs resulting from manufacturing defects are covered at our expense within the first twelve months. Repairs required due to accidental damage, wear, or improper care will be quoted separately.
Limitation of Liability
To the fullest extent permitted by Australian consumer law, De Leoni Fine Jewellery and its directors, employees, affiliates and agents are not liable for any indirect, incidental, special or consequential loss or damage arising from the purchase, delivery, wear or repair of any piece. Our total liability for any claim relating to a product will not exceed the amount paid for that product.
Nothing in this policy limits or excludes any right or remedy you may have under the Australian Consumer Law or any other law that cannot be excluded.
Questions
For shipping, return or repair enquiries, please contact us at info@deleoni.com.au or through our contact page.